A scalable and intelligent solution that visualizes its impact so your teams aren’t just efficient but also progressive.
The good part is that you can visualize Threado AI’s performance over time, the better part is that you can see how many queries were answered, and the best part is that you can see how many were unanswered. Understand what’s working and what’s not.
Threado AI helps you identify gaps in your knowledge base by showing queries that weren’t answered and which were downvoted. Leverage this to upgrade and bulletproof your knowledge base. A smarter knowledge base means a smarter, more reliable AI.
Take control of your team and support agents by analyzing how are they using Threado AI for handling tickets. Observe details like how many tickets they solved, how many were assisted by AI, and which commands were most used i.e. most popular. Analyze and optimize.
Every conversation anyone has had with Threado AI is available on the dashboard, categorized as open and resolved. Understand, in and out, how the AI functions not just through unresolved conversations but also through the ones AI has answered.