What features will I be able to use in Threado's free trial?
The free trial gives you access to Threado’s Pro Plan some of the highlights of which are - up to 5 automation workflows, unlimited member cohort views, unlimited integrations, and premium support. After your free trial ends (after 14 days), you will automatically be moved to the Free Plan where key features like automation and personalized targeting will no longer be available.
How do I know which pricing plan is perfect for me?
Threado’s pricing plans take into account multiple factors like community goals, size, stage, etc. If your goal is to focus on engagement and scaling your community, the Pro plan is perfect. If you’re a larger enterprise, you can speak to us for a custom pricing plan.
What if I want to cancel my subscription to Threado?
Cancelling a subscription is just as easy as starting one. After you’ve cancelled your subscription, whichever Threado Plan you were using will be valid till the date it was paid for. Following that, you will automatically be moved to the Free Plan but can upgrade to one of the Paid plans anytime.
What do you mean by ‘members engaged’ in the paid plans?
Members engaged implies new or unique members in your community who can be engaged from Threado’s dashboard i.e. receive communications from you in that month. You can engage up to 5000 unique members with the Pro Plan and more with the Enterprise Plan, depending on your requirements.
How do automation workflows work for the paid plans?
The number of automation workflows defined for the paid plans is the number of workflows that can be activated in that month. This also means that you have created multiple workflows on the dashboard but you will only be able to activate the defined number of workflows depending on the plan you’ve chosen.
What if my needs change and I need to switch to a different plan?
You can always upgrade or change plans whenever you need to but it’s important to know that the upgrade will take effect after the current plan ends. For the Enterprise plan, we will assign an account manager that will serve as your point of contact for any queries, questions, or doubts that you might have.
What are member custom views that I get with the paid plans?
Member custom views are the custom cohorts of members that you can view by applying filters on the members dashboard. You will get 3 member custom views for the Basic Plan and unlimited for both Pro Plan and Enterprise Plan.
How many communities can I connect on the paid plan?
You can connect 3 communities on the Pro Plan and more on the Enterprise plan, based on your requirements.
Frequently Asked Questions
What features will I be able to use in Threado's free trial?
The free trial gives you access to Threado’s Pro Plan some of the highlights of which are - up to 2500 queries answered, 5 seats, an embeddable widget and training the bot on Zendesk/Freshdesk Articles, Confluence, Notion, PDFs and URLs. After your free trial ends (after 14 days), you will automatically be moved to the Free Plan where the bot will respond only to 15 queries a month, 1 seat and limited training sources which are URLs and PDFs.
How do I know which pricing plan is perfect for me?
Threado’s pricing plans take into account multiple factors like the number of queries answered, training sources and seats required. If you need up to 2500 queries answered per month, the Pro plan is perfect. If you’re a larger enterprise or have smaller needs, you can speak to us for a custom pricing plan.
What if I want to cancel my subscription to Threado?
Cancelling a subscription is just as easy as starting one. After you’ve cancelled your subscription, whichever Threado Plan you were using will be valid till the date it was paid for. Following that, you will automatically be moved to the Free Plan but can upgrade to one of the Paid plans anytime.
What do you mean by ‘seats’ in the paid plans?
Seats are no. of users who interact (trains AI or asks questions) with AI Assistant every month via Threado AI account, Slack, MS teams, or Chrome app. You can have up to 5 seats with the Pro Plan and more with the Enterprise Plan, depending on your requirements. You can also add more seats to the current plan at $12 per additional seat per month.
How are the ‘queries answered’ counted?
A query is considered answered when the bot can find a relevant answer to the question asked. If the bot is unable to respond it will not be counted. You can also top-up this count as an add-on at the price of $10 for 50 additional queries.
What if my needs change and I need to switch to a different plan?
You can always upgrade or change plans whenever you need to but it’s important to know that the upgrade will take effect after the current plan ends. For the Enterprise plan, we will assign an account manager that will serve as your point of contact for any queries, questions, or doubts that you might have.
What are member custom views that I get with the paid plans?
Member custom views are the custom cohorts of members that you can view by applying filters on the members dashboard. You will get 3 member custom views for the Basic Plan and unlimited for both Pro Plan and Enterprise Plan.
AI that delivers: 100 million+ words trained, 30K queries solved. It's your turn!
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