Use custom and secure trained AI agents across entire ticket cycle from deflection to resolution providing instant support like never before.
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Don’t get stuck in traditional rule-based bots. Upgrade to advanced AI agents that provide 24/7 contextual and personalized chat support, resolving more queries and significantly enhancing customer satisfaction. Get started in minutes with our no-code platform.
Integrate tools like Zendesk, Freshdesk, Intercom, and HubSpot and bring all customer conversations, ticket resolutions, and help centers into a single source of truth. Threado AI is available on Slack, MS Teams, and as a web app. Get instant answers where it’s convenient for you.
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Empower your support agents to leverage Threado AI as a learning tool. Simply ask questions and get answers, eliminating the need for extensive and time-consuming training tutorials and allowing agents to learn at their own pace.
You can customize the bot to match your brand tone and voice, ensuring that the responses are not only accurate but also feel human. Shorten, expand, rephrase, rewrite, or add any custom instructions for the answers to be how you want them to be.
AI is only as smart as the knowledge base. Leverage unanswered queries to understand what’s missing and upgrade it. A bulletproof knowledge base will ensure that no answered query is incomplete or inaccurate.
Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always excited to see the next step in the product with AI and so happy for the team 🙌
Gen AI is only as strong as your knowledge base and what we saw with Threado AI is that with proper documentation, it’s 99% accurate in answering questions. After integrating and training on internal docs, the answers put together were very nice. Threado AI has turned into our go-to source for all information. And not just support but customer success, sales, and even engineering have started using it.
With Threado AI, we can just ask the question without having to manually go through our entire knowledge base. Instead of having our team scour through each account and their information, all of it is just one question away on Threado AI. Icing on the cake is that the tool also gives us the source of the information provided which makes Threado AI behave like our very own search engine!
Because Threado AI helps resolve 50-100 queries every day, the ticket volume per agent remains tremendously under control, and despite an increase in product users, we haven’t seen an increase in support tickets per agent. Threado AI is essential to us, no doubt about it, and with the volume, Threado AI’s importance will also grow along with it; we will rely more and more on Threado AI.
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AI Agents for customer-facing teams
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