Searching is becoming outdated and AI knowledge search is the new way of finding information and personalizing it. We believe teams should be able to work without the friction of going through hierarchies or searching through information.

The introduction of AI has transformed enterprise search by enabling more sophisticated and accurate information retrieval. This shift from simple keyword matching to intelligent, context-aware search is a major milestone in the evolution of enterprise search.

The advent of AI and NLP has revolutionized this field. By understanding the context and semantics behind user queries, NLP-powered search engines can provide more accurate and relevant results.

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore how you can connect your scattered knowledge base into a single source of truth with Threado AI.

This is a part of a series where we talk about ways of improving your support functions. In this guide, we explore the importance and ways of maintaining a knowledge base along with how Threado AI can help.

Knowledge management in customer support is not only essential for internal teams to ensure efficient support but also act as a source for self-service to customers.