Best AI Tools for Customer Support in 2024

AI has turned the tides in tech this past year and customer support has been a critical part of these changes. Lets explore some of the best customer support tools for teams in 2023.
Author:
Priyanshu Anand
Last edited:
September 2, 2024

2023 has undoubtedly been the year of AI. As it took the world by storm, some people quickly adapted and welcomed it with open arms, while some were skeptical that AI was the right way forward. Regardless, what’s one thing that has become clear is that AI is here to stay and witness significant advancements, not just in tech, but other global pursuits.

AI in Customer Support

Customer Support witnessed an uprising in tools taking the AI route forward. Existing support tools have integrated AI in some form or another while there have been a plethora of tools that launched solely as an AI tool to improve how we do customer support.

AI’s improvements in customer support cannot be overlooked either. There is a reason why it’s trending and also it has to do with improved self-service options with which the bot can answer customer queries without needing to speak to support agents. This promotes better less dependency, quicker responses, and faster resolutions.

AI chatbots and virtual assistants

AI-powered virtual assistants can be equipped to handle customer queries independently to ensure instant responses and an option for users to get their queries answered without having to connect with and/or wait for a support professional. With the ability to train the bot, it can make the interactions intuitive and user-friendly, further enhancing the user experience. By handling routine queries, the AI frees up your support operations team to focus on more complex, emotional, and demanding issues, thereby enhancing overall support operations.

AI-powered chatbots can be programmed to assist customers in troubleshooting common issues. They can guide users through a series of steps to identify and resolve problems, offering a self-service solution that is both efficient and empowering for the customer.

Personalization in Customer Interactions

AI’s personalization capabilities have transformed customer support from a one-size-fits-all approach to a highly individualized experience. By analyzing a customer's purchase history, support interactions, and even browsing behavior, AI can tailor its interactions to each individual. This might involve recommending products similar to past purchases, using a customer’s preferred communication style, or preemptively providing information based on past queries. This level of personalization makes customers feel uniquely valued and understood, fostering loyalty and trust.

Knowledge Base Optimization

By constantly monitoring customer conversations with intelligent bots or through the concerns raised - you can improve the knowledge bases that become the basis for complete self-help. Analyze user interactions to identify gaps for improvement and improve the answers to make them more accurate. Enrich the knowledge bases and update them regularly to keep them up-to-date resources for customers.

A reliable way to identify gaps is by monitoring which questions is the bot not able to answer or which answers are incorrect or dissatisfactory for the customers. This is an opportunity that can be leveraged to add more questions that the bot can be trained on. Eventually, the entire knowledge base gets optimized.

Automated Ticketing and Resolution

AI-driven automation in ticketing systems has streamlined the entire support process. AI tools can automatically categorize incoming queries based on content and urgency, assign them to the appropriate department or agent, and even provide standard solutions for common issues. This automation reduces the workload on human agents, enabling them to focus on more complex and nuanced customer needs. Furthermore, automated follow-ups and satisfaction surveys ensure a continuous feedback loop for service improvement.

Predictive Support

Predictive support through AI is a proactive strategy. By analyzing user behavior and interaction patterns, AI can predict potential issues or questions and offer solutions or information before the customer even realizes they need it. This might involve sending reminders about product maintenance, suggesting complementary products or services, or providing helpful tips and tutorials. This proactive approach not only enhances customer satisfaction but also reduces the frequency of support requests.

Enhancements in Natural Language Processing (NLP)

The latest NLP technologies have significantly improved AI's understanding of human language. This means AI can now accurately interpret not just the words but also the intent and context behind customer queries. It can handle a range of linguistic nuances, including regional colloquialisms, industry jargon, and even non-standard speech patterns. This capability ensures that interactions are as close to human-like as possible, making the support process more efficient and user-friendly.

Integration Across Multiple Channels

AI's integration across various customer touchpoints has been a game changer. Customers can start a conversation on one channel, like a chatbot on a website, and seamlessly continue it on another, such as email or social media, without losing context. This omni-channel approach ensures that customers have a consistent and continuous experience, enhancing their overall satisfaction with the support process.

Sentiment Analysis

AI's ability to perform sentiment analysis has added an emotional dimension to customer support. By analyzing the tone, language, and content of customer communications, AI tools can detect emotions like frustration, satisfaction, or confusion. This insight allows companies to respond more empathetically and tailor their services to better meet customer emotional states, improving the overall quality of interaction and support.

Training and Assisting Human Agents

AI as a tool for agent support and training is an invaluable asset. It offers real-time assistance during customer interactions, suggesting responses, providing information, or reminding agents of company policies and compliance requirements. Additionally, AI-driven analytics can identify areas where agents need more training or support, leading to targeted professional development and improved service quality.

Data Analysis for Continuous Improvement

AI's continuous analysis of customer interactions is a treasure trove of insights. It identifies trends, pinpoints areas for improvement, and measures customer satisfaction levels. This ongoing analysis allows companies to make data-driven decisions about their support strategies, continually refining and improving their services to better meet customer needs.

Threado AI

Threado AI is a customer support agent co-pilot that helps companies reduce support handle time, improves response quality, and makes it easy for agents to find the right resolution instantly thus enhancing the customer experience. For customers, the Threado AI bot makes self-service easily deliverable to customers because it can be trained on multiple data sources including multiple integrations, making the bot smart enough to extensively answer customer concerns without having to speak to an agent.

You can train Threado AI on past customer tickets, product documentation, SOPs, or any structured or unstructured data and assist agents where they need it in real-time to help them respond to customer queries.

What are some of the benefits of using Threado AI?

  • Train on multiple data sources - The bot can be trained on help articles, support tickets, customer conversations, internal docs, and more across different integrations - Zendesk, Freshdesk, Confluence, And Notion. Furthermore, you can train the bot on any URL, knowledge base, PDF, or even community conversations on Slack and Discord.
  • Install across multiple channels -  With Threado AI, you can offer omnichannel support by installing the bot as a chat widget within your product, embedding the chatbot on your website, and installing it on Slack and Discord. Also, Threado AI is the only customer support tool that provides assistance within Slack by automatically answering queries posted on channels.
  • Agent assistance at fingertips - The bot can summarize support tickets and customer conversations to save time, auto-suggest responses based on the data it has been trained on, be mindful of the customer’s tone and sentiment to suggest answers accordingly, and even help with the translations. Agents can rely on the bot to provide swift answers which will help reduce resolution time while improving the support quality.

Threado AI pricing plan

  • Free plan - Ideal for personal use. The bot can be trained on websites and PDFs and is only limited to 1 user and has no installation options.
  • $339 for Pro plan - Great for early-stage startups. The bot can be trained on integrations as well. Installation options include the web widget along with customizable options. Upto 2500 queries answered and $5/50 queries additional per month. Includes 5 users/seats and an additional $12/seat/month.
  • Note - The number of queries included is only applicable is the query has been answered by the bot and not unanswered queries.
  • Enterprise plan - This plan is suited best for enterprises and every feature is customizable.

Intercom

Intercom’s Fin is a sophisticated AI chatbot that leverages advanced AI language models to resolve customer issues. It's designed to provide accurate, conversational answers based on a company's support content.  Its ability to integrate with various support systems, coupled with its performance monitoring and detailed reporting capabilities, make it a valuable asset for businesses looking for a robust customer service solution. It can address complex queries, offer 24/7 customer support, and improve customer satisfaction scores (CSAT).

What are the advantages of using Intercom?

  • Seamless Integration: Fin integrates natively with Intercom’s help desk, creating a unified experience with Intercom’s inbox, ticketing, messenger, and reporting systems.
  • Content Targeting: It can pull answers from multiple sources like Intercom articles, Zendesk help center, public URLs, PDFs, or text-based snippets, and tailor responses to different customer segments based on their plan, location, or personas.
  • Smooth Problem solving and handoffs: Fin can triage complicated issues and smoothly transfer them to human support teams when necessary, ensuring high-quality customer experiences.
  • Multilingual Capabilities: Fin supports 43 languages, automatically detecting and responding to customers' language preferences.

Intercom pricing plan

  • Start: $39 per month per seat
  • Grow: $99 per month (includes 5 seats)
  • Accelerate: from $499 per month (includes 10 seats)
  • Scale: from $999 per month (includes 10 seats)

Fin’s pricing is based on a per-resolution model. The cost is 99 cents per resolved conversation. This model allows users to only pay for successful outcomes. Additionally, users can set up notifications or limits to control expenditure, stopping Fin from delivering AI responses once a certain resolution limit is reached.

Zendesk

Zendesk AI provides generative AI-powered bots that swiftly supply answers to customers, enhancing the customer experience. It's appropriate for automating customer support interactions, streamlining processes, and improving the efficiency of support agents. The AI capabilities include creating authentic conversations, summarizing key information from help center articles, and providing AI-generated conversation summaries and transcripts that capture customer sentiment.

What are the advantages of using Zendesk?

  • Generative AI for Authentic Conversations: Zendesk's generative AI allows bots to simulate natural conversations, summarizing information from multiple help center articles for more engaging interactions with customers.
  • Increased Agent Productivity: With AI-generated conversation summaries and transcripts, agents can better understand customer sentiment, thereby increasing productivity and reducing operational costs.
  • Customizable AI Tools: Zendesk offers various AI tools that can be customized to fit specific customer experience solutions, allowing adjustments in bot tone to match the brand's persona.

Zendesk pricing plan

  • Suite Team: $55 per agent/month.
  • Suite Growth: $89 per agent/month ($5,340/year for 5 agents).
  • Suite Professional: $115 per agent/month ($6,900/year for 5 agents).
  • Suite Enterprise: Customized solution; pricing available upon request ($115 per agent/month, $6,900/year for 5 agents as a starting point).
  • Suite Enterprise Plus: Customized solution; pricing available upon request.

Kustomer AI

KIQ Customer Assist, powered by multiple AI engines including OpenAI's ChatGPT, represents a significant innovation in AI-powered customer service. This advanced chatbot is designed to increase automation efficiency by up to 45% for businesses. It leverages cutting-edge AI language models to provide secure, precise, and natural-language responses, sourced from a customer’s support content. The bot is appropriate for businesses looking to engage customers across multiple channels, unlock personalized CRM data, integrate conversation data from previous interactions, and elevate customer satisfaction through end-to-end automation.

What are the advantages of using Kustomer?

  • Increased Automation Efficiency: KIQ Customer Assist is capable of handling a significant portion of chat conversations autonomously, reducing the need for agent interaction and increasing overall efficiency.
  • Enhanced Customer Experience: The tool is designed to foster deeper, more personalized interactions, transforming how companies connect with their customers.
  • Commitment to Innovation: Kustomer is focused on continuously innovating its product offerings, ensuring that its solutions stay relevant and effective in the evolving AI-driven landscape.

Kustomer pricing plan

  • Enterprise Plan: Priced at $89 per user per month, this plan offers multi-channel communication, voice provider integration, proactive service, actionable integrations, business process automation, standard and custom reporting, multilingual support, satisfaction measurement, and reporting, language detection, and sentiment analysis.
  • Ultimate Plan: At $139 per user per month, this plan includes everything in the Enterprise Plan, plus additional features like real-time user supervision, enhanced routing, real-time dashboards, live agent auditing, unlimited collaboration users, sandbox access, extended API rate limit, SAML single sign-on, set allowed IP ranges, and uptime SLA.
  • Per Resolution Pricing: Additionally, Kustomer offers a pricing model of 75 cents per resolution with Kustomer IQ, where businesses only pay for completed automated conversations.

Ultimate AI

Ultimate.ai is a comprehensive customer support automation platform designed to transform business-customer interactions. It's most suitable for customer support teams as it offers efficient customer query resolution. The tool also offers solutions for contact center managers, customer experience managers, and financial services companies. The software provides solutions for chat automation, ticket automation, and improving overall customer support efficiency across various digital channels.

What are the advantages of using Ultimate AI?

  • Chat Automation: The AI chatbot supports 109 languages, ensuring global customer reach. It operates continuously, enhancing the customer experience by providing timely responses and gathering essential context to aid human agents.
  • Ticket Automation: This feature automates the sorting and responding to support tickets. It's designed to reduce the time taken to handle each ticket and streamline the overall workflow, increasing the productivity of support teams.
  • UltimateGPT: Utilizes advanced LLM and generative AI technologies, enabling businesses to quickly set up a bot. This feature requires minimal training, connecting easily to help centers and enhancing access to AI capabilities.

Ultimate AI Pricing Plan

While detailed pricing information isn't publicly disclosed, Ultimate.ai offers:

  • Free Trial: Allows businesses to test the platform before committing.
  • Freemium Version: Provides basic services at no cost.
  • Premium Consulting/Integration Services: Tailored services for businesses needing more advanced support and integration capabilities.
  • Note: As there's no mention of a setup fee, it's likely that the initial setup is included in the service package. For specific pricing details, direct inquiry with Ultimate.ai or visiting their website is recommended.

Freshdesk

Freshdesk is a cloud-based help desk solution acclaimed for omnichannel chat, AI-powered bots, and self-service capabilities. It’s highly regarded in the market, particularly beneficial for businesses requiring a unified platform for customer support across various channels like email, phone, chat, and social media. Freshdesk is designed for quick setup and ease of use, focusing on basic collaborative tools and multi-language support, making it a comprehensive solution for diverse helpdesk needs.

What are the advantages of using Freshdesk?

  • Cross-Channel Support: Offers seamless integration across various channels (email, phone, chat, social media, WhatsApp) into a single platform. Freshdesk's AI bot, Freddy, engages customers with immediate solutions and tips.
  • Ticket Management: Efficient ticketing system to increase agent productivity and decrease response time. Freshdesk's AI engine suggests helpful articles for frequently requested topics, enhancing ticket management.
  • Collaboration Tools: Facilitates inter-team collaboration with features like ticket sharing, parent-child ticketing, and service tasks, ensuring efficient resolution of complex issues.
  • Knowledge Base: Provides a comprehensive knowledge base, integrated with the AI chatbot Freddy, to resolve customer issues without agent interaction. This feature reduces the load on helpdesk teams.
  • Reporting and Exporting: Offers customizable reporting features with data represented in graphs/charts, and the ability to export reports in various formats for management review.

Freshdesk pricing plan

Freshdesk offers a variety of pricing plans, including a free version for up to 10 agents. The paid plans are as follows:

  • Growth: $15 per agent per month, focused on cloud-based support.
  • Pro: $49 per agent per month, includes more advanced features.
  • Enterprise: Pricing not specified, offers the most comprehensive set of features.There's no setup fee, and Freshdesk provides free trials and freemium versions, along with premium consulting/integration services.

Salesforce

Salesforce's AI product suite, launched in 2023 under its AI Cloud roadmap, offers a comprehensive range of AI-powered tools designed to enhance various business operations.

Salesforce AI Products

  1. Einstein Discovery for Predictive Analytics: Predicts customer behavior and business outcomes with advanced analytics.
  2. Einstein Bots for Service Cloud: AI-driven chatbots improve customer support by handling routine inquiries.
  3. Einstein Search: Delivers personalized search results within Salesforce, boosting productivity.

Salesforce's AI offerings promise improved customer experiences, data-driven decision-making, and enhanced operational efficiency, catering to a diverse range of industries and use cases.

What are the advantages of Using Salesforce?

  • Streamlined Customer Support: AI bots handle routine queries, freeing human agents for complex issues.
  • Data-Driven Insights: Predictive analytics and real-time recommendations support informed decision-making.
  • Industry-Specific Solutions: Tailored analytics for sectors like healthcare, finance, and government.

Salesforce pricing plans

Salesforce's pricing starts at $25 per user per month for its Sales Cloud and Service Cloud platforms. More advanced plans can go as high as $500 per user per month. The Sales Cloud, which is the basic CRM system, includes client management features like lead tracking and deal management.

The Marketing Cloud Engagement, starting from $1,250 per month, allows the creation of personalized marketing campaigns. It has three plans: Pro, Corporate, and Enterprise. The Corporate plan costs $4,200 per month, while the Enterprise plan requires a direct quote from Salesforce. AI functionalities are more prominent in the Corporate and Enterprise plans.

Yuma AI

Yuma AI is an innovative tool designed to enhance customer support processes. Yuma AI is tailored for customer support, offering an AI-powered ticket assistant that helps reduce response times, improve support quality, and increase overall efficiency. It automatically builds a tailored Knowledge Base, learning from past tickets to maintain the brand's tone and language. Offers multilingual support and auto-translation, making it suitable for global customer interactions. Yuma integrates natively with platforms like Zendesk, Gorgias, and Shopify, and can handle multiple stores or brands on the same helpdesk instance.

What are the advantages of using Yuma AI?

  • Enhanced Customer Support Efficiency:  Its AI-driven system learns from historical interactions to improve over time, ensuring that the support provided is not only quick but also increasingly accurate and aligned with the brand's tone and language.
  • Seamless Integration and Workflow Optimization: The tool's one-click installation feature and its ability to integrate natively with platforms like Zendesk, Gorgias, and Shopify make it a hassle-free addition to existing workflows. Yuma AI doesn't just fit into the existing system; it enhances it by suggesting drafts to support agents and creating dynamic, smart workflows that adapt to the specific needs of the business, all without requiring significant changes or additional configurations.
  • Personalized and Multilingual Customer Interactions: Its multilingual capabilities ensure that global customers receive support in their preferred language, breaking down language barriers and enhancing the customer experience. The AI's capacity to learn and adapt to different languages and customer profiles helps in providing a more tailored and satisfying support experience.

Yuma AI pricing plan

Yuma offers a 14-day free trial, after which the Starter+ Plan is priced at $99 per month, including 400 automated drafts. For businesses with higher demands, there are Pro, Evolve, or Enterprise plans available.

Helpscout

ChatGPT for HelpScout is an AI-powered tool that automatically generates draft replies for HelpScout support tickets. Helpscout is perfect for teams aiming to streamline their response process and reduce ticket response times, companies handling a high volume of support tickets and looking to improve support operations efficiency, support agents seeking accurate and consistent responses while saving time on drafting replies, and Organizations desiring to leverage AI for enhanced customer support and satisfaction.

What are the advantages of using Helpscout?

  • Improving Customer Conversations:
  • AI summarize can quickly create bullet point summaries of complex conversations, enabling new agents or teams to understand and address issues faster.
  • AI assist acts like a personal writing assistant, helping agents to match the company's support voice and style, and adjust the tone or length of messages.
  • AI-powered Quality Assurance (QA) tools automatically review conversations, analyze root causes, and gauge customer sentiment, essential for small teams or those starting a QA program.
  • Implementing AI in Chat Support:
  • AI-powered chatbots provide 24/7 support for routine inquiries, enabling automation and personalization at scale.
  • They offer a more efficient and preferred method of support, especially for tasks like managing orders, subscriptions, and refunds.

Helpscout pricing plan

  • Startup Plan: Priced at $29 per month.
  • Business Plan: Priced at $99 per month.

Forethought

Forethought AI, aims to provide answers to customer queries and streamline employee workflow for improved productivity. It's particularly suitable for businesses looking to integrate advanced AI into their existing customer support systems without overhauling their current setups. The platform has been recognized for its ability to understand natural languages and provide solutions by analyzing NLP models and knowledge-based articles.

Some of the most notable features of the tool include - generative AI that provides a human touch in responses, ticket characterization based on priority, intent or language, AI assist for agents, and analytical insights.

What are advantages of Forethought AI?

Forethought AI, particularly its flagship product Agatha, is designed to increase productivity by embedding relevant information into daily workflows. Agatha leverages a broad range of inputs, including past tickets and conversations, to provide context-specific responses. This approach significantly reduces the time spent by agents on researching information, leading to improved employee productivity and customer retention. Furthermore, Agatha's compatibility with leading CRM and helpdesk software facilitates easy integration and adoption by enterprises.

Forethought pricing plan

Forethought operates on a subscription model, with plans customized according to each subscriber's needs and service volume. The plans are divided into standard and premier subscriptions. Premier subscribers receive benefits like 24/7 support and quicker response times in case of critical challenges, while standard subscribers have a longer wait time for support responses.

Klaus

Klaus is primarily used for conversation review and quality assurance (QA) in customer support. It enables support teams to set goals for how conversations are conducted and involve the whole team in scoring these goals. This feature improves customer satisfaction as it allows teams to recognize each other's strengths and weaknesses and align their interactions with company goals.

What are the advantages of Klaus app?

  • Reduces time spent on QA by 70%, improves average handle time, and reduces cost per ticket.
  • Enables review and analysis of interactions across every support channel.
  • Provides AI-powered feedback surveys like CSAT and CES to boost response rates and written feedback.
  • Offers data-driven coaching to improve agent performance and decrease turnover.
  • Allows for a complete, bias-free analysis of all agent interactions and service quality across all channels.
  • Provides targeted root cause analysis to identify core issues and systematically improve resolution time and customer satisfaction.

Klaus app pricing plan

All pricing plans for the Klaus app are custom. Here are some of the details:

  1. Growth Suite:
  2. Focuses on preventing support quality deterioration as you scale.
  3. Includes features like automatic review assignments, advanced filtering, customizable scorecards, browser extension, root cause analysis, performance reporting, and more.
  4. AI Suite:
  5. Builds upon the Growth Suite, adding AutoQA for standardized QA processes and 100% coverage.
  6. Includes AI-driven conversation insights, sentiment analysis, on-demand conversation translation, and AI-powered performance reporting.
  7. Enterprise Suite:
  8. Tailored for teams with sophisticated needs and ambitious goals.
  9. Adds features like enterprise implementation package, custom integration development, data warehouse integration, and dedicated customer success manager.

Idiomatic

Idiomatic is a SaaS platform that supports businesses in converting unstructured data (like emails, chats, phone calls, and surveys) into structured data for analysis. It's ideal for firms looking to analyze and manage customer feedback effectively, driving improvements in products, services, or operations. The tool includes features like an activity dashboard, queue management, sentiment analysis, report and statistics, feedback control, and customer grouping. It's suitable for a variety of industries and experts supporting customer feedback analytics.

Some of the notable features include custom data labels, AI-generated summaries of critical topics, tailored sentiment analysis, tracking of specific user segments, automated ticket routing and escalations, and a complete report builder.

What are the advantages of Idiomatic

  • Predictive Analytics: Correlates customer sentiment with behavior, aiding in predicting buying trends and loyalty.
  • Increased Analysis Speed and Accuracy: AI-driven sentiment analysis offers quick and consistent analysis of large data volumes.
  • Enhanced Customer Brand Satisfaction: Understands actual customer needs, increasing brand satisfaction.
  • Improved Customer Support: Analyzes support call transcripts for better understanding and resolution of customer pain points.

Idiomatic pricing plan

Idiomatic offers a free version and a free trial. The paid version starts at USD 1,000.00 per month

Kodif

Kodif enables non-technical teams to build customer experience flows and automate customer support using AI capabilities. It's ideal for automating support processes, optimizing customer service, and enhancing overall customer experience. Key features include low-code CX platform, AI-powered automation, AI agent assistant, guided workflows, self-service options, and data security measures. It is particularly suitable for specific use cases such as refunds, WISMO, proactive outreach, subscription management, and risk & fraud prevention.

Some notable features of Kodif include AI-powered automation which customizes ChatGPT to a brand, simplifies agent workflows by eliminating repetitive tasks, summarizes customer interactions, streamlines content retrieval from tickets/articles, offers GenAI chatbot which is a customizable chatbot with a brand's voice for improved customer satisfaction, and omnichannel self-service options across preferred channels.

What are the advantages of Kodif?

  • Kodif empowers up to 70% of customers to self-serve with AI-powered solutions, leading to significant time savings and enhanced customer experiences.
  • It allows agents to deliver consistent service with guided automated workflows, reducing the need for extensive QA.
  • By automating support operations, Kodif helps in driving better consumer experiences at scale.

Kodif pricing plan

Kodif pricing plans are custom. You would need to get in touch with their team to get access for their pricing plans.

DevRev

DevRev's product, the OneCRM, serves as a comprehensive platform that consolidates product, support, and growth tools. This integration is aimed at enhancing collaboration, bridging departmental gaps, and unifying teams around customer-centric goals. The platform includes various features.

Some of the most notable features include the Turing GenAI which incorporates data engineering, knowledge graphs, and customizable large language models (LLMs) to integrate support, product management, and software development. There’s in-browser analytics that offers data warehousing, ETL, and reporting functionalities. A product CRM that combines planning, software work management, and Product 360 to integrate customer feedback in real-time.

What are the advantages of DevRev?

  • Customer-led Development: Ensures direct visibility of development work to impacted customers.
  • Agile Methodology: Offers lightweight sprints to quickly meet customer needs.
  • Issue Prioritization: Allows ranking of issues based on linked tickets and customer impact.
  • Integration with Tools like Jira and GitHub: Facilitates effortless engineering escalation and updates.
  • AI Co-Pilot: Automatically generates customer insights and prioritizes enhancements based on customer impact.

DevRev pricing plan

  • Starter Plan: Aimed at small teams (up to 15 users), this plan costs $9.99 per user/month for the platform license, with an additional $9.99 per user/month for the support license. Consumption services are charged separately.
  • Pro Plan: Suitable for growing teams, the platform license costs $24.99 per user/month, with an additional $34.99 per user/month for the support license. Consumption services are similar to the Starter Plan.
  • Ultimate Plan: Designed for advanced, complex organizations. Pricing details for this plan were not provided, but it's tailored to meet regulatory and organizational requirements.
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