Customer Support Teams of the future
A lot has changed with the transformative appeal of AI but some things still remain old-fashioned. Building and scaling support teams at its core still prioritizes foundational aspects of running a company such as understanding your company needs, stage, customer needs, and product complexity. Taking such factors into account can help define your objectives more easily and building support teams accordingly. AI's role is more prominent in scaling teams where you can focus on the solutions that can be solved with it and then scale your team accordingly.