Introduce AI assistant for your intranet in 2024

The idea of an AI assistant

With the new wave of AI making significant strides, the whole proposition of searching or looking for information is becoming outdated, especially for customer-facing teams. An AI assistant will not only help improve how information is shared and discovered but also how teams can become more efficient by resolving more queries in less time. An AI assistant can also help your teams organize your intranet into a single source of truth and make sense of structured as well as unstructured data that usually hides beneath the surface.

How AI assistants can work with your intranet

When integrated into an intranet, AI assistants take on specialized roles tailored to the needs of an organization. Intranets are deep hubs of valuable information including customer and account details that can be sensitive information. Also, a lot of this information can be difficult to access and even make sense of for most users. But teams spend hours trying to access and leverage this data to curate responses or action items for which it might’ve been detrimental. But with an AI assistant, all this information becomes accessible without the hassle of searching and only through questions. Users and customers can get instant answers that are personalized and ready to use without improvements or edits. This is why intranets and AI assistants work perfectly together. Some ways in which AI assistants can work with your intranet -

• Information retrieval: AI assistants can quickly search and retrieve documents, files, and other resources stored on the intranet, saving employees valuable time.
• Personalized responses: AI assistants can also formulate personalized answers for users and customers based on brand voice and tone.
• Automated support: Give customers access to an AI support bot available 24/7 that can resolve queries without any manual intervention.
• Personalized assistance: Based on user behavior and preferences, AI assistants can offer tailored recommendations, relevant content, and customized workflows to enhance productivity.
• Knowledge management: AI assistants can help organize and manage knowledge within the organization by categorizing documents, updating databases, and ensuring information is easily accessible.
• Communication facilitation: AI assistants can streamline communication by managing email filters, suggesting responses, and even summarizing long threads of communication for quick review.
• Customer assistance - AI assistants can generate answers for support agents to respond with so they can save the time taken to write answers themselves.
• Employee onboarding: New hires can receive guided assistance from AI assistants, helping them navigate through onboarding processes, access necessary documents, and complete training modules.
• Real-Time support: Employees can receive instant answers to their queries, whether they need customer support, client information, or sales assistance.
• Content Curation: AI assistants can suggest articles, documents, or training materials relevant to an employee's role or ongoing projects, ensuring they have access to the most pertinent information.
• Handling repetitive queries - Agents have to spend a lot of time resolving repetitive queries which can be resolved by an AI assistant, freeing customer agents to focus on more important queries.
• Advanced Search: Utilizing natural language processing to understand and respond to complex search queries, AI assistants can find specific documents, emails, or data points within seconds.

Benefits of using AI assistants for your intranet

Increased productivity

Integrating an AI assistant into your intranet can significantly boost productivity across your organization. AI assistants can automate routine and repetitive tasks, such as scheduling meetings, sending reminders, and managing data entries. This automation frees up employees to focus on higher-value activities, such as strategic planning, creative problem-solving, and innovation. By reducing the time spent on mundane tasks, AI assistants help employees work more efficiently and effectively, leading to an overall increase in productivity.

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Improved communication

Effective communication is crucial for any organization’s success, and AI assistants can enhance this aspect in several ways. AI assistants can streamline communication by managing emails, summarizing long threads, and suggesting quick responses. They can facilitate better collaboration by ensuring that relevant information is easily accessible and by promoting transparent communication channels. Additionally, AI assistants can help bridge communication gaps between different departments and teams, fostering a more cohesive and collaborative work environment.

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Enhanced employee experience

AI assistants can greatly improve the employee experience by providing personalized support and assistance. They can offer tailored recommendations, relevant content, and customized workflows based on individual user preferences and behaviors. This level of personalization makes employees feel more valued and supported, contributing to higher job satisfaction and engagement. Moreover, the ease of accessing information and the efficiency of automated processes reduce frustration and stress, further enhancing the overall employee experience.

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Cost savings

Implementing an AI assistant in your intranet can lead to substantial cost savings. By automating routine tasks and reducing the need for extensive manual labor, AI assistants lower operational costs. They also decrease the reliance on IT support for everyday queries and issues, as AI assistants can handle a significant portion of these tasks autonomously. The efficiency gains and time savings translate into financial benefits, making the investment in AI technology highly cost-effective.

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Real-time data and analytics

AI assistants provide real-time data and analytics, offering valuable insights to support decision-making processes. They can track and analyze user behavior, workflow patterns, and communication trends, providing a wealth of information that can be used to optimize operations and improve performance. These insights help managers and leaders make informed decisions, identify areas for improvement, and implement strategies that drive growth and efficiency. The ability to access real-time data ensures that the organization stays agile and responsive to changing conditions and needs.

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Increased data security and privacy

With the growing emphasis on data security and privacy, AI assistants play a crucial role in safeguarding sensitive information. They implement advanced security protocols, monitor for potential threats, and ensure compliance with data protection regulations. By automating these processes, AI assistants reduce the risk of human error and enhance the overall security posture of the organization. Employees have peace of mind knowing that their data is well-protected, fostering a culture of trust and reliability.

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Scalability and flexibility

AI assistants offer scalability and flexibility, allowing organizations to adapt to changing demands and requirements. Whether the organization is expanding its workforce, introducing new processes, or integrating additional systems, AI assistants can seamlessly scale to meet these needs. Their ability to integrate with existing software and tools ensures that they remain relevant and effective, regardless of how the organization evolves. This scalability and flexibility make AI assistants a future-proof investment, capable of supporting long-term growth and success.

Introduce Threado AI to your intranet

Threado AI is a new-age AI solution that contextualizes structured and unstructured company information, making it accurate and reliable. Works perfectly as a self-serve tool for customers and provides deeply personalized responses, automating support by eliminating the need for agent involvement. What’s more, customer-facing teams can get instant answers where it’s convenient - on Slack, Microsoft Teams, or as a Chrome app - and save hours spent on searching through knowledge bases, CRMs, support conversations, data metrics, intranet, and more.

Threado AI can be trained explicitly only on your company’s information including integrations like Zendesk, Freshdesk, Intercom, HubSpot, Google Drive, Salesforce, Notion, and Slack. This helps Threado AI get complete context of internal docs and product information necessary for customer-facing teams-

• Support teams will be able to resolve 5x more queries with personalized answers while automating 80% of support with a self-serve bot for customers.
• Customer success teams can get information about POCs and customers on-demand, improving interactions and relations.
• Implementation teams can get customer information instantly, improving conversations, accelerating onboarding, and providing ‘aha!’ moments 24/7.

As a work AI assistant, Threado AI ensures that teams get time to focus on what’s important and automate support for customers. Most repetitive and general customer concerns can be resolved with AI support, without needing to reach out to agents or raising tickets. This is single-handedly one of the biggest factors in improving customer experience. Instant, accurate answers for customer-facing teams to improve how they interact, nurture, and onboard customers.