Resolve tickets faster with Threado AI's Zendesk integration. Train Threado AI on your customer tickets, help center articles, and macros in minutes. Get instant, AI-generated resolutions to customer queries.
Zendesk is one of the most widely used ticketing platforms for most support teams, convenient for organizing and resolving tickets and hosting a help center for documentation. There is a lot of knowledge that exists in past customer resolutions and past customer-agent conversations. Connect your Zendesk account and selectively train Threado AI on these resources and this will not only improve its understanding of the product but will enable it to resolve more intricate queries for the team.
The Chrome app sits on top of Zendesk so you can access the bot without switching tools or tabs. Get reference links, summarized tickets, instant answers, and perform actions like expanding or shortening responses.
Connect your Zendesk account using the subdomain in almost no time. Connect in minutes, not hours, and customize what Threado AI should be trained on.
Help center articles, past ticket resolutions, and canned responses — train Threado AI on your entire support knowledge base to not just resolve issues faster but also help train new agents.
Threado has been a game changer in supporting our Notion community around the world. Truly one of my favorite teams in tech today and I often think about how much time I save because of all of their innovative features. As always excited to see the next step in the product with AI and so happy for the team 🙌
Gen AI is only as strong as your knowledge base and what we saw with Threado AI is that with proper documentation, it’s 99% accurate in answering questions. After integrating and training on internal docs, the answers put together were very nice. Threado AI has turned into our go-to source for all information. And not just support but customer success, sales, and even engineering have started using it.
With Threado AI, we can just ask the question without having to manually go through our entire knowledge base. Instead of having our team scour through each account and their information, all of it is just one question away on Threado AI. Icing on the cake is that the tool also gives us the source of the information provided which makes Threado AI behave like our very own search engine!
Because Threado AI helps resolve 50-100 queries every day, the ticket volume per agent remains tremendously under control, and despite an increase in product users, we haven’t seen an increase in support tickets per agent. Threado AI is essential to us, no doubt about it, and with the volume, Threado AI’s importance will also grow along with it; we will rely more and more on Threado AI.
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AI Agents for customer-facing teams
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